An airport transfer is easier to arrange when you distinguish the flight time from the time you need to meet the car. For an arrival, send the flight number, date, terminal and onward address.
Landing does not mean you are outside with your bags. Immigration, baggage collection and walking to the meeting point all happen before an arriving passenger can get into the car.
For a departure, work from the time you need to reach the correct terminal under your airline’s instructions. Send the pickup address and any stops before the airport.
If you are booking for somebody else, include a contact who will travel. Agree how that passenger will recognise and contact the pickup rather than relying on the person who made the enquiry.
Information needed for an airport transfer
| Journey | Details to send |
|---|---|
| Collecting an arrival | Flight number, arrival date, terminal, passenger contact and destination. |
| Taking a departure | Pickup address, date, terminal and required arrival time at the airport. |
| Continuing to another province | Final address, additional pickups and any planned break or stop. |
Use the terminal shown in the current flight details. If your airline changes it, send the update when discussing the pickup. A building name or door number is more helpful at the meeting stage than “I am at the airport”.
Choose a car around passengers and airport luggage
List checked suitcases and cabin bags separately. Add pushchairs, child seats you plan to bring and anything oversized. Ask about the passenger seats and remaining luggage space on the proposed vehicle.
Families with several bags can use the 7-seat car planning guide to prepare the information. A larger category name alone does not establish how every suitcase will fit.
Confirm where and when to meet
Agree the meeting point, the contact for that journey and what to do when you have collected your bags. Pickup locations must follow the airport’s access arrangements and the instructions supplied for your trip.
If you are at a different door, report its name or number before walking elsewhere. With a group, gather the passengers and bags before telling the pickup contact that everyone is ready.
If the flight or collection time changes
Send updated flight details to the booking contact and ask for the revised meeting arrangement. Do not assume a delayed flight automatically changes the car’s schedule.
Discuss waiting time, possible extra cost and how to report delays before the travel date. If you cannot use your usual phone number after landing, arrange another way to make contact.
Airport pickup followed by an intercity journey
Give the exact hotel, home or meeting point in the destination province. If friends will join in Ho Chi Minh City, list those addresses in order. Say whether you want a break after the flight; the onward journey should reflect the whole group’s needs.
Read about private intercity car arrangements if you also need a return collection or use of the vehicle during your stay.
Send your airport transfer request or call 0789.711.711. Before accepting the arrangement, check the date, terminal, meeting point, luggage and final address together.
Airport Transfer FAQ
What details are needed when booking an arrival airport transfer?
You need to send the flight number, arrival date, terminal, passenger contact, and destination.
What information should be provided for a departure transfer?
You need to send the pickup address, date, terminal, and required arrival time at the airport, along with any stops before the airport.
How should luggage be listed when choosing a car?
Checked suitcases and cabin bags should be listed separately, including pushchairs, child seats, and anything oversized.
What should be done if a flight or collection time changes?
Send updated flight details to the booking contact and ask for the revised meeting arrangement.
What additional information is required when an airport pickup is followed by an intercity journey?
Give the exact hotel, home, or meeting point in the destination province, list any pickup addresses in Ho Chi Minh City in order, and state whether you want a break after the flight.
